Component

Description

Text box

A text box allowing you to provide information to PDQ such as: what you were doing when the error occurred, were you able to replicate the error, any troubleshooting steps you performed, and other information you feel is pertinent to the error.

Email Address

Including your email address will open a support ticket with PDQ. It is preferable to use the email address associated with your PDQ account.

IMPORTANT: If you choose not to include your email address, PDQ support cannot contact you with a workaround, fix, or ask any follow-up questions. In order to respond and assist with the issue, it is important that an email address is entered. Be assured that PDQ will not use your email address for anything else. We frequently get issue reports that we want to respond to, but without an email addresses, we are unable to.

Diagnostic details

If the diagnostic details section is not already expanded and displayed, the link View all the diagnostic details being sent will display. This information is used by Support to help properly diagnose the error.

Send Report

Sends the report with the diagnostic information to PDQ Support.

NOTE: To ensure the best quality product, please be sure to include all pertinent information, including your email address so we can fix the issue as soon as possible. We frequently get issue reports that we want to respond to, but we don't have an email address.

Don't Send Report

Closes the Issue Report window and does not send information to Support.