Support and Feedback
PDQ provides a number of support options to help you troubleshoot problems and use our products more effectively:
•Forums and Knowledge Base
Free support is always available from our forums, which can be accessed from Help > Support Forums or at https://support.pdq.com/forums. Our support staff is constantly trawling around looking for questions to answer. Not only do the forums contain FAQs and our Knowledge Base, but any system administration question is welcome. We're here to help.
•Email Feedback and Support (Enterprise mode required)
Email support is available from our support staff from Help > Support > Feedback & Support, or email directly at firstname.lastname@example.org. Enterprise mode users receive priority support.
There is a wealth of configuration and troubleshooting information available in our video library at https://www.pdq.com/videos.
For ongoing support, you can subscribe to our live weekly webcasts and ask us questions directly at https://www.pdq.com/webcast.
Our blog provides timely information on current issues and updates, as well as tips and how-tos for using our products more productively. Read posts or subscribe to email updates at https://www.pdq.com/blog/.
You can purchase two hours of personalized, one-on-one training with a PDQ instructor conducted over the phone and remotely on the web. To request more information, visit our website at https://www.pdq.com/request-private-web-training.
We hope you find our products useful, easy-to-use, and effective. If you have any questions or comments, please visit our forums. We aim to respond to customer requests as quickly as possible. We also welcome your feedback as it guides future development.
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