Help for PDQ Inventory > Computer Window

The page of the Computer window that displays the Agent status. The Agent is an optional service installed on computers in the PDQ Inventory database that can be used to perform tasks, such as scanning, that would normally require a direct connection and use of the normal PDQ Inventory service. (The Agent requires Enterprise mode running Central Server.)

When the PDQ Inventory console running in Server mode is upgraded to a new version of PDQ Inventory, the Agent computers will also upgrade. Agents with direct connections to the server will use the Agent installer on the server, but Agents outside the network will download a new installer from PDQ.com servers.

IMPORTANT: Non-trivial communication between the Agent and PDQ Inventory is encrypted using industry-standard AES and RSA 4096. Trivial data such as the initial handshake, version numbers, and the upgrade installer file binary are not encrypted.

Column		Description
	Install/Reinstall Agent	Launches the installer, either for the first time or to reinstall. (Requires both Enterprise mode and Central Server mode.) For instructions, see Installing & Configuring the Agent.
	Manual Install File	Exports the Agent Config file that is specific to this computer. This file is required to manually install the Agent on computers outside the network. The Config file and the Agent Installer need to be copied to the target computer. The Agent can be installed by either launching the installer and passing the configuration file to the installer, or manually with PowerShell or CMD. For instructions, see Installing & Configuring the Agent. NOTE: The Agent will not operate until this configuration is installed.
Status		The status of the Agent: Internal, External, Unavailable, or Not Installed. •Internal: The Agent is able to reach the Central Server through your network. •External: The Agent is able to reach PDQ.com through Internet access, but unable to reach your network to reach the Central Server. •Unavailable: The Agent is unable to reach either the Central Server or PDQ.com. •Not Installed: The Agent has not been installed on the computer NOTE: While the Agent is External, certain features such as Remote Commands and the ability to view the Processes page of the Computer window are unavailable.
Version		Displays the version of the Agent on the selected computer
Last Seen		Displays the date and time of the last Agent Heartbeat. This is scheduled every 5 minutes.
Events		This section includes a running list of recent events by Date & Time, Event, and User, including: •Agent failure-to-run errors. •User session logged on/logged off. •Computer boot/shutdown. NOTE: The Agent may not be able to capture all shutdown events, due to the type or even the speed of the shutdown.
	Date & Time	The date and time of the event.
	Event	The description of the event.
	User	The user that initiated the event, if available.

Agent Page

Agent Page

See also