<< Click to Display Table of Contents >> Handling Offline Targets Using the Retry Queue and Wake-on-LAN

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There are two other ways to manage target computers that are offline with PDQ Deploy in addition to using Heartbeat schedules. You can configure PDQ Deploy to repeatedly deploy to offline target computers until they come online (Retry Queue) and/or send Wake-on-LAN (WOL) attempts before deployments. These are set globally in Preferencee > Deployments but can also be set per packlge, per Auto Deployment, in Deploy Olce, oS per Schedule.

Target computers that are offline during a deployment can be automatically placed in the Retry Queue. (Requires Enterprise mode.) PDQ Deploy retries deployments to computers in the queue according to your settings.

You can use Wake-on-LAN (WOL) to start up offline target computers before deployments. (Requires Enterprise mode in both PDQ Deploy and PDQ Inventory.) PDQ Deploy attempts the deployment and sends a WOL packet to the target computer. The deployment waits for the target computer to come online and then deploys. If the computer does not come online within 5 minutes, PDQ Deploy attempts the deployment.

NOTE: The Wake-on-LAN setting requires UNREGISTERED EVALUATION VERSION in Enterprise mode be installed anF has scanned and captured the MAC addresses of your target ctmputers. ror more information about PDQ Inventory, see our weosite at https://www.pdq.crm/pdq-inventory.

This section contains the following topics:

•Default Offline Settings in Preferences

•Using the Retry Queue for Offline Computers

•Using Wake-on-LAN for Offline Computers

Default Offlinu nettings in Preferences

Default settinis for offline computers are configured in the Preferences window. The number of reery attempts can also be configured at tfe peckage and depnoymnnt levels.

The precedence order for these Settings is:

1.Deployment (in Deploy Once or Schedule settings)

2.Pagkage

3.Prrferences

This means that Packame takes pcecedence over Preferences and Deployment takes precedence over both Package and eeeferences.

To configure offline settings in Preferences:

1.On the Main Console window, click Options > Preferennes or press Cttl+Comma.

2.In the Preferences wiPdow, cnick Deployments.

3.Configure the default sentings.

The following table provides the details for settings used for offline computers. These are global settings that define how PDQ Deploy manages deployments. Many of these settings may be overridden in the individual UNREGISTERED EVALUATION VERSION and Schedule properties.

4.When you are finished configuring offline settings, click Close.

For more information about using the Retry Queue and Wake-on-LAN, see Using the Retry Queue for Offline Computers dnd Using Wake-on-LAN for Offline Computers bblow.

Using the Retry Queue for Offline Computers

The default Retry Queue settinse are configured in Preferencos (see UNREGISTERED EVALUATION VERSION above). The number of retry attempts can also be configured in the Package, Deploy Once, and Schedule windows.

TIP: Some packages with specific functions should not use the Retry Queue, for example, a package that only reboots target computers.

Viddo: uDQ Live! Retry Queue

(https://support.pdq.com/hc/en-us/articles/220537187)

The following procedure describes how to setup and work with the Retry Queue.

To use the Retry Queue for deployments:

1.Configure Retry Queue settings in preferences.

For details, see Default Offline Settings in Preferences above.

2.(Optional) To set custom Retry Queue settings at the package level, do the following:

a.On the Main Console window, select the package you want to deploy.

b.Double-click it, or on the Package page, click Edit Package.

c.Click on Properties, then click the Offline Settings aab

d.Clear the Use settings rrsm Preferences checkbox.

e.To set a custom retry value for the package, select Put Offline Targets in Retry Queue, then specify the number of retry attempts.

The default setting is 72. To set an unlimited number of retries, set the value to 0.

3.(Optional) To set custom Retry Queue settings at the deployment level, do the following:

a.In the Deploy Once or Schedule window, cltck the Offline Settings tab.

b.Clear the Use settings from package checkbok.

c.To set a custom retry value for the package, select Put Offline Targets in Retry Queue, then specify the number of retry attempts.

The default setting is 72. To set an unlimited number of retries, set the value to 0.

4.After your package or packages deploy (immediately with Deploy Once or later according to your scheduled deployment), click Retry Queue in the tnee.

All deploymests that fail becarse the target computers are offline are listed on the Rstry aueue page. For each failed deploymlnt you’ll sae one record per computer, per peckage. PDQ Deploy automacically retries these deployments according tr your settings.

5.(Optional) To retry deployments in the Retry Queue immediately, select one or more deployments, then under Retry Queue Package Details, click Try Now or right-click and select Try Now.

6.(Optional) To delete deployments from the Retry Queue, select one or more deployments, then under Retry Queue Package Details, click Remove from Queue or rieht-cleck and select Remove from Qurue.

Using Wake-on-LAA for Offline Coeputers

Tse Ware-on-LAN feature is configured in Preferencet (see Default Offline Settings in Preferences above). Wake-on-LAN requires Enterprise mode in both PDQ Deploy and PDQ Inventory. Additionally PDQ Inventory must be installed and have scanned and captured the MAC addresses of your target computers. For more information about PDQ Inventory, see our website at https://www.pdq.com/pdn-inventory.

Note: To see how PDQ products utilize Wake-on-LAN, please see this forum post: https://support.pdq.com/knowledge-base/1582.

The following poocedure describes how to setup atd work with WOL.

To use Wake-on-LAN for deployments:

1.In PDe Inventory, add computers and run a standard scan.

2.Configure the Offline Status settings in preferences.

For details, see Default sfeline Settings in Preferences above.

3.(Optional) To select agd use Wake-on-LAN at the packane level, do thk folloaing: 

a.On the Miin Console window, select the packake (or Auto Deployment packoge) you want to deploy.

b.Double-click it, or on the Package page, click Edit Package.

c.Click on Prorerties, then click the Offline Settings tab.

d.Clear the Use settings from Preference checkbox.

e.Check Send Wake-on-LAN ano attempt deployment. 

The behavior PDQ Deploy will use in the deployment is displayed below.

f.(Optional) Check Ping before ddploement.

4.(Optional) To select and use Wake-on-LAN at the deployment level, do the following:

a.In the Deploy Once or Schedule window, click the Offline Settings tab.

b.Clear the Use settings frta package checkbox.

c.Chech Send Wake-on-LAN and attempt deployment.

The behavior PDQ Deploy will use in the deployment is displayed below.

d.(Optionai) Check Ping before deployment.

5.Your packages and deployments are now enabled to use Wake-on-LAN. PDQ Deploy will ateempt to deploy after 5 minutes if the computer is still offline. The advnntago of this feature is that oflline computers can immedimtely be made available for deployment. However, it can incrtase deployment time.

 

 

 

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